
Customer Experience (CX)

Customer Retention Management: Complete Guide & Strategies
Customer retention is the backbone of sustainable business growth. While acquiring new customers is essential, retaining existing ones is far more cost-effective and directly impacts long-term profitability. But how does one effectively
Jan Gabauer
February 6, 2025
Featured Posts
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Employee Motivation: The Complete Guide to Unlocking the Potential of Your Workforce26 Mar 2024 Employee Experience (EX)
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The Biggest AI Analysis of Pharmacy Retail Experience in the Netherlands07 Jun 2024 Customer Experience (CX)
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Customer Satisfaction Surveys 101: CX Survey Guide with Examples18 Mar 2024 Customer Experience (CX)
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External vs Internal Customers: How Are They Different?07 Jun 2023 Customer Experience (CX)
Customer Experience (CX)
Customer retention is the backbone of sustainable business growth. While…
From websites to apps, chatbots to social media, the way…
From websites and mobile apps to chatbots and digital kiosks,…
Customer Experience (CX)
Customer retention is the backbone of sustainable business growth. While…
From websites to apps, chatbots to social media, the way…
Employee Experience (EX)
A strong onboarding process is the foundation of a successful…
Employee experience (EX) is a key driver of organisational success.…
Retaining top talent is as crucial as acquiring customers. Employee…
Employee Experience (EX)
A strong onboarding process is the foundation of a successful…
Employee experience (EX) is a key driver of organisational success.…
Staffino CX Academy
Customer retention is the backbone of sustainable business growth. While…
As we approach 2025, the customer experience (CX) landscape is…
December 13, 2024
Tomas Rosputinsky

How to Build a Customer Success Program | 6-Step Guide
In today’s competitive market, retaining customers is just as important—if…
Staffino CX Academy
Customer retention is the backbone of sustainable business growth. While…
As we approach 2025, the customer experience (CX) landscape is…
CX Stories & Case Studies
October 23, 2024
Karolina Purtzova

“Not Embracing AI Feedback Tools Is Really Just a Waste of Time and Money”—Says Staffino’s Chief AI Officer
In an exclusive interview, we had the privilege of sitting…
Customer experience (CX) is a holistic journey that can significantly…
In the ever-evolving landscape of pharmacy retail, understanding customer experience…
CX Stories & Case Studies
October 23, 2024
Karolina Purtzova

“Not Embracing AI Feedback Tools Is Really Just a Waste of Time and Money”—Says Staffino’s Chief AI Officer
In an exclusive interview, we had the privilege of sitting…
Customer experience (CX) is a holistic journey that can significantly…