AI in Customer Experience Management: What’s Changing?
Generative AI is changing customer experience management by helping businesses analyse feedback faster, automate routine CX tasks, generate response suggestions, and identify opportunities for improvement. Instead of relying solely on manual analysis
CX Benchmarks
Public Review Spotlight: Who Stands Out in Romania’s IT&C Market According to Customer Reviews?
Romania’s IT&C and electronics market brings together brands with very different business models, from specialist Apple
Public Review Spotlight: What Makes Romania’s DIY and Furniture Retailers Stand Out
Whether customers are renovating a home, furnishing a new apartment, or tackling a weekend DIY project,
Public Review Spotlight: What Romanian Supermarkets Do Best According to Customer Reviews
Customer experience in grocery retail is often shaped by small details: the quality and freshness of
CX Benchmarks
Public Review Spotlight: Who Stands Out in Romania’s IT&C Market According to Customer Reviews?
Romania’s IT&C and electronics market brings together brands with very different business models, from specialist Apple
Public Review Spotlight: What Makes Romania’s DIY and Furniture Retailers Stand Out
Whether customers are renovating a home, furnishing a new apartment, or tackling a weekend DIY project,
Customer Experience (CX)
How to Align CX Strategy with Business Objectives
A successful customer experience strategy connects what customers need with what the business wants to achieve.
Customer Feedback Frequency: How Often Should You Collect Feedback?
There is no one-size-fits-all answer to how often businesses should collect customer feedback. Transactional CSAT surveys
Public Reviews vs Customer Surveys: What Surveys Often Miss
Public reviews can reveal customer experience issues that surveys may overlook. While surveys measure specific aspects
Customer Experience (CX)
How to Align CX Strategy with Business Objectives
A successful customer experience strategy connects what customers need with what the business wants to achieve.
Customer Feedback Frequency: How Often Should You Collect Feedback?
There is no one-size-fits-all answer to how often businesses should collect customer feedback. Transactional CSAT surveys
Employee Experience (EX)
How to Build an Employee Experience Strategy With EX Consulting
An effective employee experience strategy connects employee feedback with business goals and concrete workplace improvements. External
Burnout Detection Through EX Analytics
Burnout detection through EX analytics helps organisations identify patterns that may indicate rising stress, exhaustion and
From Employee Engagement to Performance: How EX Drives Results
Employee engagement is often treated as an HR metric. But engagement becomes much more valuable when
Employee Experience (EX)
How to Build an Employee Experience Strategy With EX Consulting
An effective employee experience strategy connects employee feedback with business goals and concrete workplace improvements. External
Burnout Detection Through EX Analytics
Burnout detection through EX analytics helps organisations identify patterns that may indicate rising stress, exhaustion and
Staffino CX Academy
How to Align CX Strategy with Business Objectives
A successful customer experience strategy connects what customers need with what the business wants to achieve.
Customer Feedback Frequency: How Often Should You Collect Feedback?
There is no one-size-fits-all answer to how often businesses should collect customer feedback. Transactional CSAT surveys
Public Reviews vs Customer Surveys: What Surveys Often Miss
Public reviews can reveal customer experience issues that surveys may overlook. While surveys measure specific aspects
Staffino CX Academy
How to Align CX Strategy with Business Objectives
A successful customer experience strategy connects what customers need with what the business wants to achieve.
Customer Feedback Frequency: How Often Should You Collect Feedback?
There is no one-size-fits-all answer to how often businesses should collect customer feedback. Transactional CSAT surveys
CX Stories & Case Studies
CX Maturity Study Romania (Part 4): Employee Journey and the Next Stage of Employee Experience
Customer experience does not happen in isolation. Behind every customer interaction is an employee, a process,
CX Maturity Study Romania (Part 3): Voice of Customer & Customer Journey
Customer experience starts with listening. But collecting customer feedback is only the first step. In Part
CX Maturity Study Romania (Part 2): CX Strategy, Culture, Governance, Processes & Technology
Customer experience in Romania is moving from strategy to execution. As we explored in part 1
CX Stories & Case Studies
CX Maturity Study Romania (Part 4): Employee Journey and the Next Stage of Employee Experience
Customer experience does not happen in isolation. Behind every customer interaction is an employee, a process,
CX Maturity Study Romania (Part 3): Voice of Customer & Customer Journey
Customer experience starts with listening. But collecting customer feedback is only the first step. In Part
#Unstoppables
Staffino na Retail in Detail 2026: Čo skutočne rozhoduje o tom, či sa zákazník vráti?
Čo rozhoduje o tom, či si zákazník vyberie práve vašu predajňu a čo je za tým,
Case Study: Call Center Saving €520,000 on Attrition by Engaging and Motivating Agents
Agents and other frontline employees often leave their jobs because of a lack of motivation, low
Staffino 2025 Wrapped
Just like every December, we’re bringing you Staffino Wrapped. But this year, it’s a little different.
#Unstoppables
Staffino na Retail in Detail 2026: Čo skutočne rozhoduje o tom, či sa zákazník vráti?
Čo rozhoduje o tom, či si zákazník vyberie práve vašu predajňu a čo je za tým,
Case Study: Call Center Saving €520,000 on Attrition by Engaging and Motivating Agents
Agents and other frontline employees often leave their jobs because of a lack of motivation, low
Product Update
Q2 2026 Product Highlights: Smarter Feedback Management with Staffino
A lot has changed in our XM platform over the past few months. We’ve rebuilt how
Track Staffino’s Uptime in Real Time with the New Status Page
Reliability matters. When you’re using Staffino to collect customer feedback, manage employee performance, or run CX
What’s New in Staffino: Q3 Highlights from Our Feedback Management Platform
We’re halfway through Q4, and it’s the perfect time to share what we’ve been working on
Product Update
Q2 2026 Product Highlights: Smarter Feedback Management with Staffino
A lot has changed in our XM platform over the past few months. We’ve rebuilt how
Track Staffino’s Uptime in Real Time with the New Status Page
Reliability matters. When you’re using Staffino to collect customer feedback, manage employee performance, or run CX
The best performing solutions bring our clients the best business improvements
Let’s team up and level up your experience management to get the happiest customers, employees, and the highest revenue.
