Staffino’s 2025 Client Satisfaction Survey Confirms Excellence Across All Services
Each year, we take the time to listen to our clients through our annual client satisfaction survey, because your feedback drives everything we do. The 2025 edition, which ran from 7 October
Customer Experience (CX)
The Biggest AI Analysis of Retail Customer Satisfaction in Czechia
In October 2025, on the occasion of the Retail in Detail conference in Prague, we conducted
5 Best Real-Time Feedback Tools for Teams
The best real-time feedback tools offer instant insights into customer sentiment, enabling fast responses and data-driven
Customer Retention Benchmarks by Industry
Customer retention benchmarks vary widely by industry. SaaS companies aim for 85–90% annual retention, while retail
Customer Experience (CX)
The Biggest AI Analysis of Retail Customer Satisfaction in Czechia
In October 2025, on the occasion of the Retail in Detail conference in Prague, we conducted
5 Best Real-Time Feedback Tools for Teams
The best real-time feedback tools offer instant insights into customer sentiment, enabling fast responses and data-driven
Employee Experience (EX)
EX vs CX: Difference, Examples & Why It Matters
EX (Employee Experience) refers to how employees perceive their journey within a company, while CX (Customer
Core EX Metrics in 2025: Key KPIs for Employee Experience
The top EX metrics in 2025 include employee engagement scores, retention rates, eNPS (Employee Net Promoter
How to Build an Effective Employee Rewards Program
To build an effective employee rewards and recognition program, start by defining clear objectives, securing leadership
Employee Experience (EX)
EX vs CX: Difference, Examples & Why It Matters
EX (Employee Experience) refers to how employees perceive their journey within a company, while CX (Customer
Core EX Metrics in 2025: Key KPIs for Employee Experience
The top EX metrics in 2025 include employee engagement scores, retention rates, eNPS (Employee Net Promoter
Staffino CX Academy
5 Best Real-Time Feedback Tools for Teams
The best real-time feedback tools offer instant insights into customer sentiment, enabling fast responses and data-driven
Customer Retention Benchmarks by Industry
Customer retention benchmarks vary widely by industry. SaaS companies aim for 85–90% annual retention, while retail
NPS Email Templates: 4 Free Samples & Tips
An effective NPS email template includes a clear rating question (e.g. “How likely are you to
Staffino CX Academy
5 Best Real-Time Feedback Tools for Teams
The best real-time feedback tools offer instant insights into customer sentiment, enabling fast responses and data-driven
Customer Retention Benchmarks by Industry
Customer retention benchmarks vary widely by industry. SaaS companies aim for 85–90% annual retention, while retail
CX Stories & Case Studies
The Biggest AI Analysis of Retail Customer Satisfaction in Czechia
In October 2025, on the occasion of the Retail in Detail conference in Prague, we conducted
Inside Latvia’s Pharmacies: What AI Analysis of Public Reviews Reveals About Customer Satisfaction
As the pharmacy sector becomes increasingly competitive, what sets one chain apart from another isn’t just
The Most Extensive AI Analysis of Pharmacy Customer Reviews in Lithuania
Complaint handling is broken. Pharmacists are under the spotlight. And Kaunas? Let’s just say customers there
CX Stories & Case Studies
The Biggest AI Analysis of Retail Customer Satisfaction in Czechia
In October 2025, on the occasion of the Retail in Detail conference in Prague, we conducted
Inside Latvia’s Pharmacies: What AI Analysis of Public Reviews Reveals About Customer Satisfaction
As the pharmacy sector becomes increasingly competitive, what sets one chain apart from another isn’t just
#Unstoppables
Staffino’s 2025 Client Satisfaction Survey Confirms Excellence Across All Services
Each year, we take the time to listen to our clients through our annual client satisfaction
Staffino at CC Summit Madrid 2025: Improving Contact Centre Experience
In May 2025, Staffino took part in one of the year’s most anticipated CX industry events—the
Staffino at PharmacyForum UK 2025: Reinventing Pharma Experience
At the end of April 2025, our team—Tomas Rosputinsky (CEO & Co-Founder), Jan Gabauer (XM Director),
#Unstoppables
Staffino’s 2025 Client Satisfaction Survey Confirms Excellence Across All Services
Each year, we take the time to listen to our clients through our annual client satisfaction
Staffino at CC Summit Madrid 2025: Improving Contact Centre Experience
In May 2025, Staffino took part in one of the year’s most anticipated CX industry events—the
Product Update
What’s New in Staffino: Q3 Highlights from Our Feedback Management Platform
We’re halfway through Q4, and it’s the perfect time to share what we’ve been working on
What’s New in the Staffino CX Platform: Discover the Latest Features We’ve Added!
At Staffino, we don’t just build tools—we solve real problems. And the first half of 2025
Meet the Wisdom Hub: Your Ultimate Staffino CX Platform Guide
We are excited to announce the official launch of Staffino’s Wisdom Hub—your go-to Staffino CX platform
Product Update
What’s New in Staffino: Q3 Highlights from Our Feedback Management Platform
We’re halfway through Q4, and it’s the perfect time to share what we’ve been working on
What’s New in the Staffino CX Platform: Discover the Latest Features We’ve Added!
At Staffino, we don’t just build tools—we solve real problems. And the first half of 2025
The best performing solutions bring our clients the best business improvements
Let’s team up and level up your experience management to get the happiest customers, employees, and the highest revenue.
