We’re halfway through Q4, and it’s the perfect time to share what we’ve been working on over the last few months. From transforming how teams manage users to launching a fully operational feedback channel on Global Payments terminals, our focus this quarter has been on scalability, automation, and deeper integration with your core systems.
Whether you’re managing a complex organisation or rolling out real-time feedback collection across physical locations, these updates are designed to help you do it all, smarter, faster, and with less manual effort. Let’s dive in.
Q3 Updates to the Staffino Feedback Management Platform
Here’s a look at the top new features and enhancements we’ve rolled out recently:
1. Accounts & Profiles: A New, Transparent Structure
We’ve reimagined how user accounts and permissions work in Staffino. Say hello to our new structure entities, a fully integrated and self-service way to manage accounts and profiles directly in the platform.
With this update, you can:
- Create and manage custom roles with tailored permissions.
- Assign those roles to individual users or groups.
- Get a clear, at-a-glance overview of who has access to what, where, and why.
No more support tickets for custom access setups. It’s now all at your fingertips, streamlined, transparent, and fully under your control.
2. Structure Data Source: Automated User Provisioning & Updates
We know how important it is to keep your team structure accurate, without wasting time on manual updates. That’s why we’ve launched Structure Data Source, a powerful tool that syncs your user data automatically from your existing systems.
Here’s what you can do thanks to this feature:
- Automatically provision, update, or deactivate users
- Assign roles at scale, based on your source-of-truth data
- Keep your org structure always current across teams and departments
Integration options:
- Public API – Programmatic integration with HRIS or directory tools.
- SFTP import – Secure file transfer for scheduled or batch loads.
- Manual upload – Upload files directly into the platform when you need a quick update.
Why it matters:
- Works with your HR or Active Directory system
- Reduces manual effort and human error
- Ensures platform access reflects real-time org changes
This feature is a game-changer for larger organisations or any team that needs to stay agile as they scale.
3. GP stars Live in BENU Pharmacies
We already introduced GP stars in our Q4 2024 product update, where we previewed this innovative feedback channel on Global Payments terminals. Since then, we’ve completed a focused pilot campaign, which ran from May to August 2025 in BENU pharmacies across Slovakia.
GP stars allowed customers to provide feedback directly on Global Payments terminals at the point of service. No extra devices or steps needed.
Early results:
- Fast, real-time feedback collection.
- Average conversion rate of 18%.
- Variation by location, depending on pharmacist engagement (how actively pharmacists encouraged feedback).
The pilot confirmed that this approach is a powerful, low-friction way to capture in-store CX insights, right where the experience happens. We now have a clearer picture of how frontline engagement influences response rates and where this model can scale next.
Wrapping Up
These Q3 updates are all about helping you:
- Manage users more efficiently.
- Keep your platform setup aligned with your organisation.
- Expand feedback collection into new physical touchpoints.
As always, we’re building with your operations and outcomes in mind.
We’d love to hear how these new features are working for you—or help you get started with them. If you’re not yet using automated provisioning or are interested in rolling out GP stars, get in touch for a free demo of our feedback management platform or reach out to your account manager.
Get a First-Hand Experience Today!
Staffino is the perfect tool for creating engaging surveys, tracking performance, responding to customer feedback, and rewarding top employees. Get started today with our FREE demo!
