In a contact centre, every interaction can determine whether a customer leaves feeling that their issue was resolved—or frustrated. That’s why at…
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Understanding retail customer experience, how people shop, what drives their decisions, which channels they prefer, and what shapes their loyalty has never…
In October 2025, on the occasion of the Retail in Detail conference in Prague, we conducted the most extensive AI analysis of…
As the pharmacy sector becomes increasingly competitive, what sets one chain apart from another isn’t just product availability. It’s the experience. Using…
Complaint handling is broken. Pharmacists are under the spotlight. And Kaunas? Let’s just say customers there aren’t holding back. Welcome to the…
As public reviews continue to shape the perception and performance of pharmacy chains, understanding what customers are truly saying becomes vital. That’s…
Customer expectations have skyrocketed. According to Salesforce, 73% of consumers expect companies to understand their unique needs and expectations, and 62% will…
Did you know that 77% of consumers are more likely to trust a brand recommended by friends or family? Or that companies…
In an exclusive interview, we had the privilege of sitting down with Ivan Dvoran, the mastermind behind Staffino's groundbreaking AI feedback tools.…
Customer experience (CX) is a holistic journey that can significantly impact a company's bottom line. Through strategic engagement, innovative feedback mechanisms, customer…
In the ever-evolving landscape of pharmacy retail, understanding customer experience is not just an option—it's a necessity. With the power of public…
The convenience of clicking to get your prescriptions versus the personalised service of a local pharmacist – the debate is more relevant…
