Customer experience in Romania is moving from strategy to execution. As we explored in part 1 of our CX Maturity Study Romania…
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Customer expectations continue to rise, while technologies like AI are transforming how organisations listen to customers, understand their needs, and deliver better…
Whether customers are renovating a home, furnishing a new apartment, or tackling a weekend DIY project, they expect more than just a…
Customer experience in grocery retail is often shaped by small details: the quality and freshness of products, the breadth of assortment, the…
Agents and other frontline employees often leave their jobs because of a lack of motivation, low recognition or psychological issues and stress.…
In a contact centre, every interaction can determine whether a customer leaves feeling that their issue was resolved—or frustrated. That’s why at…
Understanding retail customer experience, how people shop, what drives their decisions, which channels they prefer, and what shapes their loyalty has never…
As the pharmacy sector becomes increasingly competitive, what sets one chain apart from another isn’t just product availability. It’s the experience. Using…
Complaint handling is broken. Pharmacists are under the spotlight. And Kaunas? Let’s just say customers there aren’t holding back. Welcome to the…
As public reviews continue to shape the perception and performance of pharmacy chains, understanding what customers are truly saying becomes vital. That’s…
Customer expectations have skyrocketed. According to Salesforce, 73% of consumers expect companies to understand their unique needs and expectations, and 62% will…
Did you know that 77% of consumers are more likely to trust a brand recommended by friends or family? Or that companies…
