Customer experience in grocery retail is often shaped by small details: the quality and freshness of products, the breadth of assortment, the…
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The top Voice of the Customer solutions in 2026 include Staffino AI Cortex, Medallia, Qualtrics XM, SurveyMonkey CX, Forsta, InMoment, Clarabridge, Zendesk…
The retailers with the best customer experience include Sephora, Lush, Dr. Max, JYSK, Decathlon, Costco, Zara, IKEA, Rituals, and Zalando. These top…
The best call centres 2026 are driving customer loyalty through speed, personalisation, and smart use of data. Top performers, including Orange, O2,…
In 2026, great products and competitive pricing are no longer enough. Customer experience has become one of the strongest differentiators across industries.…
The top CX companies to watch in 2026 are those that consistently deliver seamless, personalised, and low-effort customer experiences across digital and…
In October 2025, on the occasion of the Retail in Detail conference in Prague, we conducted the most extensive AI analysis of…
Customer retention benchmarks vary widely by industry. SaaS companies aim for 85–90% annual retention, while retail averages around 60–70%. Financial services and…
As the pharmacy sector becomes increasingly competitive, what sets one chain apart from another isn’t just product availability. It’s the experience. Using…
Complaint handling is broken. Pharmacists are under the spotlight. And Kaunas? Let’s just say customers there aren’t holding back. Welcome to the…
As public reviews continue to shape the perception and performance of pharmacy chains, understanding what customers are truly saying becomes vital. That’s…
In the ever-evolving landscape of pharmacy retail, understanding customer experience is not just an option—it's a necessity. With the power of public…