Customer experience in Romania is moving from strategy to execution. As we explored in part 1 of our CX Maturity Study Romania…
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Customer expectations continue to rise, while technologies like AI are transforming how organisations listen to customers, understand their needs, and deliver better…
Customer survey fatigue occurs when customers become less willing to respond to surveys due to excessive frequency, poor timing, or irrelevant questions.…
The top Voice of the Customer solutions in 2026 include Staffino AI Cortex, Medallia, Qualtrics XM, SurveyMonkey CX, Forsta, InMoment, Clarabridge, Zendesk…
The retailers with the best customer experience include Sephora, Lush, Dr. Max, JYSK, Decathlon, Costco, Zara, IKEA, Rituals, and Zalando. These top…
The modern customer journey is a dynamic, multi-channel experience that spans digital and physical touchpoints, shaped by real-time data, personalisation, and customer…
In 2026, great products and competitive pricing are no longer enough. Customer experience has become one of the strongest differentiators across industries.…
In a contact centre, every interaction can determine whether a customer leaves feeling that their issue was resolved—or frustrated. That’s why at…
As the pace of change accelerates in CX, attending the right events can be the difference between keeping up and leading the…
Building a data-driven customer experience framework means systematically collecting, integrating, and analysing customer data to guide decision-making, enable personalisation, and drive predictive…
Effective customer surveys are short, focused, and designed around clear objectives, ensuring you collect actionable insights rather than noise. The best-performing customer…
Just like every December, we’re bringing you Staffino Wrapped. But this year, it’s a little different. Instead of highlighting customers’ achievements through…