Romania’s IT&C and electronics market brings together brands with very different business models, from specialist Apple retailers and large electronics chains to…
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Customer experience does not happen in isolation. Behind every customer interaction is an employee, a process, and an organisation trying to make…
Burnout detection through EX analytics helps organisations identify patterns that may indicate rising stress, exhaustion and disengagement before they become more serious…
Čo rozhoduje o tom, či si zákazník vyberie práve vašu predajňu a čo je za tým, že sa do nej vráti aj…
Customer experience starts with listening. But collecting customer feedback is only the first step. In Part 1 of the CX Maturity Study…
Employee engagement is often treated as an HR metric. But engagement becomes much more valuable when companies connect it to measurable outcomes…
Customer experience in Romania is moving from strategy to execution. As we explored in part 1 of our CX Maturity Study Romania…
Customer expectations continue to rise, while technologies like AI are transforming how organisations listen to customers, understand their needs, and deliver better…
Customer survey fatigue occurs when customers become less willing to respond to surveys due to excessive frequency, poor timing, or irrelevant questions.…
The top Voice of the Customer solutions in 2026 include Staffino AI Cortex, Medallia, Qualtrics XM, SurveyMonkey CX, Forsta, InMoment, Clarabridge, Zendesk…
The retailers with the best customer experience include Sephora, Lush, Dr. Max, JYSK, Decathlon, Costco, Zara, IKEA, Rituals, and Zalando. These top…
The modern customer journey is a dynamic, multi-channel experience that spans digital and physical touchpoints, shaped by real-time data, personalisation, and customer…