Effective customer surveys are short, focused, and designed around clear objectives, ensuring you collect actionable insights rather than noise. The best-performing customer…
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Just like every December, we’re bringing you Staffino Wrapped. But this year, it’s a little different. Instead of highlighting customers’ achievements through…
Each year, we take the time to listen to our clients through our annual client satisfaction survey, because your feedback drives everything…
An effective NPS email template includes a clear rating question (e.g. “How likely are you to recommend us?”), an optional open-ended follow-up…
EX (Employee Experience) refers to how employees perceive their journey within a company, while CX (Customer Experience) relates to how customers perceive…
Net Sentiment Score (NSS) is a metric that quantifies overall emotion in textual feedback by subtracting negative mention share from positive mention…
In May 2025, Staffino took part in one of the year’s most anticipated CX industry events—the 15th Annual CC Summit Madrid, hosted…
Customer expectations have skyrocketed. According to Salesforce, 73% of consumers expect companies to understand their unique needs and expectations, and 62% will…
Did you know that 77% of consumers are more likely to trust a brand recommended by friends or family? Or that companies…
At the end of April 2025, our team—Tomas Rosputinsky (CEO & Co-Founder), Jan Gabauer (XM Director), and Zuzana Vancova (COO)—packed their bags…
Did you know that 86% of buyers are willing to pay more for a great customer experience? It's no joke – mastering…
If a business wants to be successful, it can’t afford to treat all customers the same. Personalisation, relevance, and targeted strategies are…