As the pace of change accelerates in CX, attending the right events can be the difference between keeping up and leading the pack. We’ve curated the must-attend CX conferences 2026, grouped by region, so you can plan your year strategically.
Whether you’re focusing on strategy, technology, AI-driven customer experience, or networking with peers and solution partners, this list will help you prioritise the best opportunities.
CX Conferences 2026 in Europe
Europe continues to host some of the most strategic and insight-driven CX events on the globe. These gatherings combine thought leadership with actionable CX workshops and real-world cases.
ICEM Summit Berlin by BINA
📅 19–20 March 2026
📍 Berlin, Germany
🔗 Register: https://binaconf.com/icem-summit-berlin-2026/
Organised by BINA, the ICEM (Intelligent Customer Experience Management) Summit Berlin brings together CX leaders, innovators, and technology partners to explore how data, AI, and human-centred design are shaping the future of customer experience. The two-day event features expert-led keynotes, practical case studies, and interactive discussions focused on turning CX strategy into measurable business impact.
Staffino will be there! So it’s also a great opportunity to meet our team in person, exchange ideas, and talk about real-world CX challenges and solutions.
Why go: Forward-looking CX strategy, strong focus on intelligent CX, and the chance to connect with the Staffino team and other European CX leaders.
CX Summit EMEA
📅 8–10 June 2026
📍 Amsterdam, The Netherlands
🔗 Register: https://www.forrester.com/event/cx-emea/
Hosted by Forrester, CX Summit EMEA brings together senior CX, marketing, and digital leaders for three days of strategy, CX case studies, and inspiration. You’ll gain research-backed frameworks to navigate rising customer expectations and prove ROI with confidence. Sessions often include interactive roundtables and executive-level dialogues that spur real change.
Why go: Strategic insights + Forrester analyst guidance.
CX Summit at Succeet
📅 18–19 March 2026
📍 RheinMain CongressCenter, Wiesbaden (Frankfurt region), Germany
🔗 Register: https://www.succeet.de/en/
Part of succeet26, Europe’s leading trade show for insights, data & analytics, the CX Summit at Succeet brings together CX professionals, researchers, and solution providers to explore the latest in customer experience management. Over two days, this event combines live and stand presentations, expert panels, open stage talks, and guided tours, all tailored to help you connect with innovations and peers shaping the future of CX in Europe.
Why go: A unique mix of CX strategy and customer insights expertise, ideal for leaders looking to connect VoC, research, and data-driven decision-making.
CX Live Shows – Madrid & Manchester
📅 18–19 June (Madrid) & 7–8 July (Manchester)
📍 Madrid, Spain & Manchester, UK
🔗 Register: https://www.customer-experience.live/
Part of the global CX Live series, these regional shows spotlight innovation, AI-powered engagement, and operational excellence. Each city edition blends case studies, tools demonstrations, and networking with peers tackling similar CX challenges.
Why go: Practical, region-focused learning with peers.
CX Conferences 2026 in the USA
The U.S. market is home to some of the largest and most diverse CX events, blending strategy with deep technological insight.
Medallia Experience ’26
📅 10–12 February 2026
📍 Wynn Las Vegas, Nevada, USA
🔗 Register: https://www.medallia.com/experience/
Medallia’s flagship conference returns with a rich agenda of keynotes, breakout sessions, and networking mixers. Expect hands-on labs, deep dives into analytics and feedback systems, and opportunities to benchmark strategies with global peers.
Why go: Balanced focus on CX and EX (employee experience) to elevate your feedback strategy.
Customer Contact Week (CCW)
📅 21–23 January 2026
📍 Orlando, Florida, USA
🔗 Register: https://www.genesys.com/events/ccw-orlando-2026
CCW is one of the most established customer operations and experience forums. With comprehensive tracks on AI innovation, orchestration, and frontline management, it’s a great kickoff to the year’s calendar.
Why go: Broad coverage of contact centre + CX strategy content.
NiCE World 2026
📅 8–10 June 2026
📍 Walt Disney World Swan & Dolphin, Orlando, Florida, USA
🔗 Register: https://www.nice.com/nice-world
Focused on CX, contact centre excellence, and AI transformation, NiCE World blends inspiration with practical EDU sessions. Expect innovation showcases alongside technical learnings, perfect for both strategists and operators.
Why go: A strong mix of technical depth and strategic vision.
Genesys Xperience
📅 1–3 September 2026
📍 Las Vegas, Nevada, USA
🔗 Get updates: https://www.genesys.com/xperience
Genesys Xperience is where empathy meets automation: sessions often explore how to blend agentic AI and human insight to deliver seamless customer journeys.
Why go: Ideal for leaders blending CX vision with real-world tech adoption.
CX Conferences 2026 in Asia
Asia’s CX landscape is rapidly evolving, and conferences here reflect regional innovation and diverse market dynamics.
International CX Conference – Hyderabad
📅 14 March 2026
📍 Hyderabad, India
🔗 Register: https://cxconference.org/
Organised in partnership with the CXPA and University of Hyderabad, this conference connects CX professionals across Asia for strategy sessions, research insights, and community building.
Why go: Excellent for Asia-focused strategy and cross-market perspectives.
CX Live Shows – Kuala Lumpur & Sydney
📅 28–29 July (Kuala Lumpur), 4–5 August (Sydney)
📍 Kuala Lumpur, MAL & Sydney, AUS
🔗 Register: https://www.customer-experience.live/
These CX Live shows bring actionable discussions on operational problems, CX strategy execution, and regional customer trends, ideal for leaders shaping CX programs across APAC.
Why go: Regional content with global relevance.
Expert Tips: How to Prepare for a CX Conference
Attending is one thing, benefiting is another. Here are proven preparation strategies from our seasoned CX professionals:
1. Map Your Objectives
Before you go, list 3–5 goals:
- What trends do you need to learn?
- Which problems on your roadmap need solutions?
This helps you tailor your agenda and prioritise sessions that matter.
2. Plan Sessions in Advance
Major conferences pack their schedules early. Plan your must-see sessions and build a small “backup list” in case of clashes.
3. Network Intentionally
Events are networking engines. Use apps and LinkedIn to:
✔ schedule 1:1 follow-ups
✔ join roundtables
✔ attend evening receptions
High-value connections often emerge outside the keynote halls.
4. Bring a Capture Strategy
Take structured notes or use tools like Notion/OneNote. Capture:
- Key insight
- Actionable takeaway
- Who to follow up with
This helps turn conference content into real work outcomes.
5. Post-Event Shareback
Share the biggest takeaways with your team via a short deck or lunch-and-learn session. This amplifies your event ROI and boosts internal alignment.
Registered yet?
2026 is packed with opportunities, from strategic summits like CX Summit EMEA to technology-rich showcases like Medallia Experience and NiCE World, and emerging CX innovation hubs such as ICEM Summit Berlin by BINA. Many of these events go beyond inspiration, offering hands-on discussions and direct access to CX practitioners shaping the field.
Whether you’re crafting your first CX roadmap or scaling global programs, attending the right events will sharpen your strategy and expand your network.
Need help picking which 3 events are right for your specific role or goals? Just ask us!
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FAQ
The best CX conferences 2026 include CX Summit EMEA, ICEM Summit Berlin by BINA, Medallia Experience ’26, Customer Contact Week (CCW), NiCE World, Genesys Xperience, and regional CX Live shows across Europe, the USA, and APAC.
Choose a CX conference based on your goals—strategy, AI, VoC, contact centre optimisation, or networking—and your region. Review agendas, speaker line-ups, and attendee profiles to ensure relevance.
Events like ICEM Summit Berlin, Medallia Experience ’26, NiCE World, and Genesys Xperience strongly focus on AI-driven CX, analytics, automation, and emerging technologies.
Yes. Key CX conferences 2026 in Europe include ICEM Summit Berlin, CX Summit EMEA (Amsterdam), CX Summit at Succeet (Germany), and CX Live shows in Madrid and Manchester.
Leading U.S. CX conferences include Medallia Experience ’26, Customer Contact Week (CCW), NiCE World, and Genesys Xperience.
Yes. Notable events include the International CX Conference in Hyderabad and CX Live shows in Kuala Lumpur and Sydney, offering strong regional and global CX perspectives.
Prepare by defining clear objectives, planning sessions in advance, scheduling networking meetings, capturing actionable insights during the event, and sharing key takeaways with your team afterwards.
Yes. CX conferences help professionals stay ahead of trends, learn from real-world case studies, discover new technologies, and build valuable peer and partner networks.
