
Customer Experience (CX)

Predictive Analytics in Customer Experience & CX Analytics Insights
Imagine a world where your business preempts customer needs: a support agent emails a refund proactively, a push notification repeats a product they almost bought, or a chatbot checks in just when
Jan Gabauer
June 25, 2025
Featured Posts
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Employee Motivation: The Complete Guide to Unlocking the Potential of Your Workforce26 Mar 2024 Employee Experience (EX)
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The Biggest AI Analysis of Pharmacy Retail Experience in the Netherlands07 Jun 2024 Customer Experience (CX)
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Customer Satisfaction Surveys 101: CX Survey Guide with Examples18 Mar 2024 Customer Experience (CX)
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External vs Internal Customers: How Are They Different?07 Jun 2023 Customer Experience (CX)
Customer Experience (CX)
Imagine a world where your business preempts customer needs: a…
Imagine walking into a pharmacy where there’s no queue, prescriptions…
Ever sent out a survey and heard... nothing? You’re not…
Customer Experience (CX)
Imagine a world where your business preempts customer needs: a…
Imagine walking into a pharmacy where there’s no queue, prescriptions…
Employee Experience (EX)
Employee experience (EX) is one of the most critical factors…
February 17, 2025
Ivan Dvoran

Debunking the Top 5 AI Fears in CX Management
AI is transforming customer and employee experience, making processes more…
A strong onboarding process is the foundation of a successful…
Employee Experience (EX)
Employee experience (EX) is one of the most critical factors…
February 17, 2025
Ivan Dvoran

Debunking the Top 5 AI Fears in CX Management
AI is transforming customer and employee experience, making processes more…
Staffino CX Academy
Imagine a world where your business preempts customer needs: a…
Imagine walking into a pharmacy where there’s no queue, prescriptions…
Ever sent out a survey and heard... nothing? You’re not…
Staffino CX Academy
Imagine a world where your business preempts customer needs: a…
Imagine walking into a pharmacy where there’s no queue, prescriptions…
CX Stories & Case Studies
Complaint handling is broken. Pharmacists are under the spotlight. And…
As public reviews continue to shape the perception and performance…
May 14, 2025
Karolina Purtzova

How to Engage Customers Smarter & Sell More with AI (Webinar Recording)
Customer expectations have skyrocketed. According to Salesforce, 73% of consumers…
CX Stories & Case Studies
Complaint handling is broken. Pharmacists are under the spotlight. And…
As public reviews continue to shape the perception and performance…
#Unstoppables
June 6, 2025
Karolina Purtzova

Staffino at CC Summit Madrid 2025: Improving Contact Centre Experience
In May 2025, Staffino took part in one of the…
At the end of April 2025, our team—Tomas Rosputinsky (CEO…
December 11, 2024
Karolina Purtzova

Staffino 2024 Wrapped
It's that magical time of the year again! While Spotify…
#Unstoppables
June 6, 2025
Karolina Purtzova

Staffino at CC Summit Madrid 2025: Improving Contact Centre Experience
In May 2025, Staffino took part in one of the…
At the end of April 2025, our team—Tomas Rosputinsky (CEO…
Product Update
May 26, 2025
Matúš Hreha

What’s New in the Staffino CX Platform: Discover the Latest Features We’ve Added!
At Staffino, we don’t just build tools—we solve real problems.…
We are excited to announce the official launch of Staffino’s…
December 5, 2024
Matúš Hreha

Staffino Product Update: Winter 2024
We're excited to introduce Staffino's latest features, each one carefully…
Product Update
May 26, 2025
Matúš Hreha

What’s New in the Staffino CX Platform: Discover the Latest Features We’ve Added!
At Staffino, we don’t just build tools—we solve real problems.…
We are excited to announce the official launch of Staffino’s…
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