Did you know that 77% of consumers are more likely to trust a brand recommended by friends or family? Or that companies…
At the end of April 2025, our team—Tomas Rosputinsky (CEO & Co-Founder), Jan Gabauer (XM Director), and Zuzana Vancova (COO)—packed their bags…
Did you know that 86% of buyers are willing to pay more for a great customer experience? It's no joke – mastering…
If a business wants to be successful, it can’t afford to treat all customers the same. Personalisation, relevance, and targeted strategies are…
We are excited to announce the official launch of Staffino’s Wisdom Hub—your go-to Staffino CX platform guide! As of 11 February 2025,…
If you’re looking to stay ahead in the world of customer experience, customer service, and digital transformation, attending the right CX events…
Delivering outstanding customer service is not just about hiring friendly employees—it’s about coaching customer care teams to develop the right skills, mindset,…
Delivering a seamless and engaging experience requires more than just good intentions—it demands a customer experience roadmap. A well-structured CX roadmap aligns…
From websites to apps, chatbots to social media, the way customers engage with your brand online significantly influences their loyalty, satisfaction, and…
From websites and mobile apps to chatbots and digital kiosks, a seamless and satisfying digital customer experience determines whether businesses can attract…
Customer experience (CX) is the backbone of any successful business. It’s not just about satisfying customers—it’s about creating lasting impressions that foster…
To prevent bad feedback, companies should focus on delivering consistent service, setting clear expectations, and actively collecting feedback before problems escalate. Use…