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The Top 8 Must-Attend Customer Experience Conferences 2024

In the dynamic world of customer experience, staying ahead of the latest trends, technologies, and strategies is non-negotiable. One of the best ways to ensure you’re at the forefront of the industry is by attending CX conferences. These gatherings are invaluable for networking, learning from thought leaders, and discovering innovative solutions to enhance your CX

As we move into the second half of 2024, a plethora of conferences are on the horizon. Here’s your comprehensive guide to the must-attend customer experience conferences for the remainder of the year.

Top 8 Customer Experience Conferences to Attend in the Second Half of 2024

1. Forrester’s CX Summit North America

Location: Nashville, TN & Online
Dates: 17-20 June, 2024
Overview: Forrester’s CX Summit North America brings together industry leaders and Forrester analysts to dive deep into the evolving landscape of customer experience. The conference aims to provide actionable insights and strategies that businesses can implement to drive customer satisfaction, loyalty, and growth. With a focus on leveraging cutting-edge research, AI technology and data, it’s a must-attend for those looking to elevate their CX game.

2. Forrester’s CX Summit EMEA

Location: London, UK & Online
Dates: 24-26 June, 2024
Overview: We’re in an era where humans and AI merge to redefine customer interactions and business strategies. The CX Summit EMEA 2024 is your gateway to mastering the new dynamics of customer experience (CX), where traditional lifecycle models give way to continuous, emotion-rich encounters. This transformative customer experience event will guide you through the implications of human + AI integration for customers, employees, and businesses, strategies to align CX, digital, and marketing for the age of limitless experiences, approaches to quantifying the impact of CX on your business, and more!

3. CXFS (Customer Experience for Financial Services) Conference

Location: Boston, MA
Dates: 15-16 July, 2024
Overview: CXFS is a premier CX event specifically tailored for the financial services sector. It focuses on the intersection of customer experience, technology, and innovation within banking, insurance, and financial services. Attendees can expect a blend of keynote speeches, workshops, and networking opportunities, all designed to highlight the latest trends and solutions in financial services CX.

If you want to know more about how CX works in the insurance and financial sector, be sure to check out our case studies with Cofidis here and Volkswagen Financial Services (VWFS) here.

4. Customer Contact Week Asia

Location: Singapore
Dates: 16-19 July, 2024
Overview: If you’re looking for customer service conferences 2024, Customer Contact Week Asia is the premier CX conference for customer experience innovators and leaders in the Asia-Pacific region. This esteemed customer service conference promises to be a melting pot of ideas, strategies, and solutions designed to elevate customer contact, engagement, and satisfaction to unprecedented levels

Whether you’re looking to enhance your customer service operations, delve into the latest technological advancements, or network with industry peers, Customer Contact Week Asia offers a comprehensive platform to explore the future of customer interactions. With a lineup of expert speakers and insightful workshops, this conference is an unmissable opportunity for professionals committed to making a significant impact in the world of customer experience.

5. CX Retail Exchange

Location: London, UK
Dates: 8-9 July, 2024
Overview: Get ready for an unparalleled opportunity to join the ranks of senior customer experience leaders in the retail industry at the exclusive, invitation-only CX Retail Exchange! This annual CX conference overflows with innovative ideas, strategies, and discussions designed specifically for those at the forefront of enhancing customer experience in retail. 

You will have a chance to connect with industry leaders and pioneers from renowned brands like Carrefour, Nike, Samsung, Uber Eats, and Google. If you didn’t get an invite, you can still request yours as well as access to the 2024 agenda, packed with insightful sessions that promise to push the boundaries of what’s possible in retail customer experience.

6. SAP Customer Experience LIVE

Location: Online
Dates: 24 September, 2024
Overview: SAP Customer Experience LIVE is a global digital customer experience event that showcases the latest innovations in CRM, e-commerce, customer data, and more. It’s a must-attend for those using or interested in SAP’s CX solutions, offering deep dives into SAP products, customer stories, and networking opportunities with peers and experts. Join the event virtually and discover how smart customer experience solutions can enhance your customers’ satisfaction.

Speaking of SAP, it’s worth noting that our online XM platform integrates seamlessly with SAP Field Service Management (FSM). With Staffino for SAP FSM, you can effortlessly request customer feedback following every service interaction, providing you with real-time insights into your field technicians’ performance. This not only motivates your team through direct positive feedback from clients but also helps you pinpoint areas for improvement. 

7. Customer Contact Week Europe

Location: Amsterdam, NL
Dates: 7-9 October, 2024
Overview: Customer Contact Week Europe is a leading digital transformation and customer care conference across the continent. Set in the vibrant city of Amsterdam, this annual summit is the go-to destination for those looking to push the boundaries of customer service excellence. The agenda is filled with cutting-edge discussions on automation, AI customer experience, digital adoption, and more, all while networking with top-tier professionals and learning from the trailblazers at leading brands.

8. Digital Customer Experience Summit

Location: Toronto, ON
Dates: 13-14 November, 2024
Overview: After the success of last year’s event, the Digital Customer Experience Summit is back, promising an even more enriching experience for CX and marketing professionals from premier North American enterprises. This 11th annual summit of this digital customer experience conference is your gateway to diagnosing and addressing customer challenges, refining your brand strategy, crafting your digital CX blueprint, and more. Absorb invaluable insights and practices from over 40 senior CX executives who are at the forefront of their fields.

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Boosting Employee Engagement through CX Conferences 2024

Sending your team to CX events is not just an investment in their professional development—it’s a strategic move to enhance employee engagement. Engaged employees are the cornerstone of delivering exceptional customer service, which in turn drives business success. Here’s how attending CX conferences can elevate staff engagement:

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1. Learning from industry leaders: CX conferences provide a unique platform for employees to learn directly from thought leaders and innovators in the field. This exposure to cutting-edge ideas and practices can reinvigorate their passion for their work and inspire them to bring new perspectives to your company.

2. Professional growth opportunities: Attending these CX events offers employees a chance to deepen their knowledge and skills in customer experience management. This commitment to their professional growth can increase their engagement and loyalty to your organisation.

3. Networking and collaboration: CX conferences are ideal for networking with peers from various industries. Employees can engage in meaningful discussions, share challenges, and exchange solutions. This collaborative environment fosters a sense of community and belonging, which is crucial for engaging employees.

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4. Bringing back innovations: Employees who attend these client experience conferences can bring back valuable insights and innovative tools that can be implemented within your organisation. This not only improves your CX strategies but also empowers your employees to be change-makers, enhancing their engagement and employee motivation.

5. Recognition and reward: Selecting employees to attend a CX conference can be seen as rewards and recognition for their hard work and dedication. This recognition boosts morale and demonstrates your investment in their success, further engaging them in their roles.

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By understanding why is employee engagement important and implementing strategies to engage employees through educational opportunities like CX conferences, you can foster a more motivated and dedicated workforce.

How to Prepare for a CX Conference?

Attending a customer experience management conference can be a transformative experience for professionals eager to enhance their CX strategies. Here’s how to prepare effectively to make the most out of the event:

1. Set clear objectives: Before the conference, identify what you want to achieve. Are you looking for insights on digital transformation, ways to improve your contact centre operations or strategies for financial services? Setting goals will help you choose the right sessions and activities to attend.

2. Research speakers and sessions: Take the time to review the conference agenda and learn about the speakers. Prioritise sessions that align with your objectives and areas where your knowledge might be lacking.

3. Engage before the event: Many conferences offer pre-event networking opportunities through social media or dedicated apps. Engage with other attendees, speakers, and organisers to start building connections early.

4. Prepare your questions: With your objectives in mind, prepare questions you’d like answered. Whether it’s during a Q&A session or a networking break, knowing what you want to ask will help you engage more effectively.

5. Plan for networking: Bring plenty of business cards and prepare a short elevator pitch about yourself and your company. Networking is a key benefit of attending a CX conference, so be ready to make new connections.

6. Follow up post-conference: After the conference, reach out to the people you met with a personalised message. Share your takeaways and discuss potential collaborations to keep the momentum going.

7. Share knowledge with your team: Organise a debrief session with your team to share what you learned. Discuss how these insights can be applied to your current strategies to improve customer experience.

Why Should You Attend a Customer Experience Conference?

Attending customer experience management conferences or customer service conferences can provide you with a wealth of knowledge, new connections, and innovative tools to take your customer experience efforts to the next level. Whether you’re focused on the financial services sector, looking for digital transformation insights, or aiming to enhance your contact centre operations, there surely are customer experience events tailored to your needs. 

Mark your calendars and prepare to be inspired by the future of customer experience in the second half of the year with CX Conferences 2024!

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