In 2026, great products and competitive pricing are no longer enough. Customer experience has become one of the strongest differentiators across industries.…
In a contact centre, every interaction can determine whether a customer leaves feeling that their issue was resolved—or frustrated. That’s why at…
As the pace of change accelerates in CX, attending the right events can be the difference between keeping up and leading the…
Building a data-driven customer experience framework means systematically collecting, integrating, and analysing customer data to guide decision-making, enable personalisation, and drive predictive…
Effective customer surveys are short, focused, and designed around clear objectives, ensuring you collect actionable insights rather than noise. The best-performing customer…
Just like every December, we’re bringing you Staffino Wrapped. But this year, it’s a little different. Instead of highlighting customers’ achievements through…
Each year, we take the time to listen to our clients through our annual client satisfaction survey, because your feedback drives everything…
An effective NPS email template includes a clear rating question (e.g. “How likely are you to recommend us?”), an optional open-ended follow-up…
EX (Employee Experience) refers to how employees perceive their journey within a company, while CX (Customer Experience) relates to how customers perceive…
Net Sentiment Score (NSS) is a metric that quantifies overall emotion in textual feedback by subtracting negative mention share from positive mention…
In May 2025, Staffino took part in one of the year’s most anticipated CX industry events—the 15th Annual CC Summit Madrid, hosted…
Customer expectations have skyrocketed. According to Salesforce, 73% of consumers expect companies to understand their unique needs and expectations, and 62% will…