Each year, we take the time to listen to our clients through our annual client satisfaction survey, because your feedback drives everything we do. The 2025 edition, which ran from 7 October to 28 October 2025, revealed outstanding results that make us both proud and motivated to continue delivering exceptional value.
We’re thrilled to share that this year’s responses show unanimous satisfaction across all key areas of our collaboration, from product experience to consulting and customer support.
Staffino’s 2025 Client Satisfaction Survey Highlights
Overall Product Satisfaction: 100% Positive
When asked about their overall satisfaction with the Staffino CX platform, every single respondent gave positive feedback. A 100% CSAT score reflects not only the reliability and intuitiveness of our product but also how it empowers teams to drive real customer experience improvement every day.
This result is a testament to our ongoing focus on innovation, user experience, and value creation. We’re committed to keeping Staffino a tool that’s not only powerful but also enjoyable to use.
Consulting Services: 100% Satisfaction
Our CX consulting team also received perfect marks, a 100% satisfaction score. Clients praised the team’s professionalism, expertise, and the tangible value their strategic insights brought to their organisations.
At Staffino, technology and human expertise go hand in hand. Our CX consultants partner with clients to interpret insights, design impactful CX strategies, and ensure that data translates into meaningful actions.
Build a CX Strategy That Works for You
Whether you're just starting or ready to level up, we’ll help you build a CX strategy that works. Define goals, align with your business metrics, and get a clear roadmap to make CX your growth engine.
Customer Success & Technical Support: 100% Satisfaction
We’re incredibly proud that both our Customer Success Managers (CSMs) and Technical Support Team received 100% satisfaction ratings. These teams are at the heart of our client relationships, ensuring smooth onboarding, seamless adoption, and ongoing success with Staffino’s solutions.
Whether it’s proactive strategic guidance or timely technical help, our clients know they can always count on us, and this result confirms that we’re meeting their expectations.
Net Promoter Score (NPS): 93.3
When it comes to recommending Staffino to colleagues or industry peers, our clients once again expressed their trust and enthusiasm. With an NPS of 93.3, we’re proud to have only promoters and a few neutrals, no detractors.
This outstanding score highlights the loyalty and advocacy we’ve built within our client community. It’s the strongest validation of our mission: helping businesses make customer experience a competitive advantage.
What Our Clients Say About Us
Beyond the numbers, we’re deeply moved by the kind words and stories our clients shared in the satisfaction survey. Their testimonials highlighted our team’s responsiveness, expertise, and the measurable impact our customer experience platform brings to their CX initiatives.
AI-powered semantics turns feedback into clarity. The product feels modern, responsive, and reliably supports our work.
KAMILA ZOĽÁKOVÁ
HEAD OF CUSTOMER EXPERIENCE, O2
The overview makes it easy to cross-check statistics across venues. A great tool for customer satisfaction insight.
Jimmy Johansson
CUSTOMER SERVICE MANAGER, NUTRAQ
The product is intuitive and easy to navigate. In consulting, we appreciated the hands-on help designing our questionnaire and insights into competitor practices.
Jana NAGYOVÁ
B2C SALES HEAD, ORANGE
Staffino is a company that truly deserves its place on the market. The platform is flexible and lets us extract real value, while the team is consistently kind and helpful. Collaboration has always been seamless.
ZUZANA SLUGEŇOVÁ
PRODUCT MANAGER, SLOVANET
Always-on data access and a platform we can customise to fit our workflows. The team delivers a great customer experience with exceptional service.
JÁN PIVARNÍK
CUSTOMER EXPERIENCE EXPERT, VSE
Thank You to All Survey Participants and Congratulations to Our Winners!
To make the survey a bit more exciting, we included an incentive for participants: the chance to win a unique CX poster and a free AI analysis of public reviews using our AI Public Reviews & Competition Analyser.
We have already selected and contacted three lucky winners, and we look forward to seeing how they will use the insights from the AI review analysis to elevate their CX strategy even further.
We Value Your Trust and Feedback
We want to express our heartfelt thanks to everyone who took the time to participate in our 2025 client satisfaction survey. Your feedback is invaluable. It helps us evolve, innovate, and continue delivering the best possible experience.
At Staffino, we’re honoured to be your partner in building exceptional customer experiences. We’re proud of the trust you place in us and look forward to achieving even greater results together in the year ahead.
Here’s to another year of collaboration, growth, and CX excellence!
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