In today's fast-paced and competitive business landscape, organisations are constantly searching for ways to gain an edge over their rivals. While many…
Building customer loyalty is essential for any business, big or small. Acquiring new customers can be expensive, in fact, acquiring a new…
As an employer or manager, have you ever thought about how to share the news about your new customer feedback software with…
Regular customer surveys are an essential part of any successful business. To ensure that you’re collecting meaningful and accurate customer feedback, you…
There are various factors that can influence the customers' perception of your company; however, some are more relevant than others. Call centres…
A remarkable customer experience is becoming a new norm for brands. It can increase customer loyalty and boost long-term business growth. How…
Do you still use mystery shopping in 2022 and wonder why your CX isn't changing for the better? The concept of mystery…
Like any industry, customer experience (CX) undergoes change and is constantly evolving, and this year is no different. We took a look…
Whatever 2021 has brought into our lives, it is now over. We can now look towards the challenges that this year brings.…
We survived 2021, which was one rollercoaster ride of a year, and we’re getting ready to tackle the challenges that 2022 has…
Having worked in the area of Brand for several years, I’ve seen how many different businesses choose to approach this most basic…
IVR and Staffino email/SMS post call surveys may seem comparable with their easiness of execution and low cost. However, there are some…