Like any industry, customer experience (CX) undergoes change and is constantly evolving, and this year is no different. We took a look…
Whatever 2021 has brought into our lives, it is now over. We can now look towards the challenges that this year brings.…
We survived 2021, which was one rollercoaster ride of a year, and we’re getting ready to tackle the challenges that 2022 has…
Having worked in the area of Brand for several years, I’ve seen how many different businesses choose to approach this most basic…
IVR and Staffino email/SMS post call surveys may seem comparable with their easiness of execution and low cost. However, there are some…
