Have you ever wondered what a retailer's absolute favourite Christmas song might be? Well, look no further, for it is none other…
Ever wondered why your customers are not as loyal as your dog? Well, you're not alone! In today's cutthroat business landscape, customer…
Creating a customer journey map can help you understand your customers' needs, see where you can improve customer experience, and align your…
In the dynamic world of business, understanding your customer is the key to success. It is no longer enough to merely satisfy…
In the world of business, customer feedback is the lifeblood that propels growth and improvement. It provides invaluable insight into what is…
In today's fast-paced and competitive business landscape, organisations are constantly searching for ways to gain an edge over their rivals. While many…
Building customer loyalty is essential for any business, big or small. Acquiring new customers can be expensive, in fact, acquiring a new…
As an employer or manager, have you ever thought about how to share the news about your new customer feedback software with…
Regular customer surveys are an essential part of any successful business. To ensure that you’re collecting meaningful and accurate customer feedback, you…
There are various factors that can influence the customers' perception of your company; however, some are more relevant than others. Call centres…
A remarkable customer experience is becoming a new norm for brands. It can increase customer loyalty and boost long-term business growth. How…
Do you still use mystery shopping in 2022 and wonder why your CX isn't changing for the better? The concept of mystery…
