Do you still use mystery shopping in 2022 and wonder why your CX isn't changing for the better? The concept of mystery…
We are beyond happy to announce the launch of Staffino’s new website! After three years of running, our old website has been…
We’re happy to announce that five new clients have joined our customer base. We’re very excited to help them on their…
Like any industry, customer experience (CX) undergoes change and is constantly evolving, and this year is no different. We took a look…
Whatever 2021 has brought into our lives, it is now over. We can now look towards the challenges that this year brings.…
At the end of our first year with JYSK – one of the most CX-centric companies we work with. I had the…
This article started as a piece about a new feature, but at its core it is about organisations that pro-actively engage with…
Invisible heroes Staffino's co-founder, Tomáš Rosputinský, used to explain why children never want to become call centre agents or shop-floor assistants. One of the…
Agents and other frontline employees often leave their job because of a lack of motivation, low recognition or because of psychological issues…
We spoke to our CEO Tomas Rosputinsky and gave him four punchy questions on the new landing: first global account JYSK, active…
Hokejový klub HC Sparta Praha, jehož domovským stánkem je známá O2 aréna, už několik měsíců dostává přes Staffino stovky hodnocení od fanoušků…
This holiday originated entirely due to the customer and therefore we thought that it may also be the day when what most of…
