Nowadays, businesses face a real challenge as they transition from the physical to the digital world, with customer experience being one of…
As your company gets bigger, its processes become more and more complex. Processes are an essential part of your business – it…
Staffino Celebrates Its Anniversary
The year 2022 marks the 9th anniversary in business for Staffino. We are excited about this milestone, and…
There are various factors that can influence the customers' perception of your company; however, some are more relevant than others. Call centres…
A remarkable customer experience is becoming a new norm for brands. It can increase customer loyalty and boost long-term business growth. How…
Do you still use mystery shopping in 2022 and wonder why your CX isn't changing for the better? The concept of mystery…
3 Most Frequent Questions About Customer Experience Management
Do you know what the acronyms CXM or CEM mean? Good for you! But…
The Mall Czech Republic considers its customers a priority. A complex approach to feedback management proves that.
Collecting feedback and improving the customer…
The 2018 Consumer Action Monitor Report (CAM) from Ombudsman Services highlights a growing trend in consumers; Passive Consumer Action . The Report shows…
Customer experience inherently becomes part of your brand - whether you manage it or not. It's the basis on which customers decide…
Regardless of the form of the feedback, the way you get it is probably the most critical to the amount of resulting…
Invisible heroes Staffino's co-founder, Tomáš Rosputinský, used to explain why children never want to become call centre agents or shop-floor assistants. One of the…
