Do you still use mystery shopping in 2022 and wonder why your CX isn't changing for the better? The concept of mystery…
3 Most Frequent Questions About Customer Experience Management
Do you know what the acronyms CXM or CEM mean? Good for you! But…
The Mall Czech Republic considers its customers a priority. A complex approach to feedback management proves that.
Collecting feedback and improving the customer…
The 2018 Consumer Action Monitor Report (CAM) from Ombudsman Services highlights a growing trend in consumers; Passive Consumer Action . The Report shows…
Customer experience inherently becomes part of your brand - whether you manage it or not. It's the basis on which customers decide…
Regardless of the form of the feedback, the way you get it is probably the most critical to the amount of resulting…
Invisible heroes Staffino's co-founder, Tomáš Rosputinský, used to explain why children never want to become call centre agents or shop-floor assistants. One of the…
Notifications
With the notification feature, clients are provided freedom and versatility. You can choose what to be notified about, and every level and/or department can have their own notification…
At first consideration, Customer Happiness can appear a purely qualitative idea with little place in quantitative business considerations. A ‘nice-to-have’ rather than…
"What was your last shopping experience like?" I raised this question in my non-CX expert bubble. Can you guess what the most common…
IVR and Staffino email/SMS post call surveys may seem comparable with their easiness of execution and low cost. However, there are some…
Have you ever wonder how to say thank you in picture, without the words? You can buy a small gift or flower.…
