At Staffino, we don’t just build tools—we solve real problems. And the first half of 2025 has been all about making your work with our CX platform easier, smarter, and more connected. Whether you’re looking to centralise your customer feedback, simplify user management, or scale your operations more efficiently, we’ve rolled out updates that do just that.
The Latest Staffino CX Platform Product Updates
Check out the key improvements and new features we’ve introduced so far this year:
1. Feedback Importing: All Insights in One Place
No more switching between tools or copying data manually. Our new Feedback Importing feature lets you pull customer feedback and reviews from third-party platforms directly into the Staffino CX platform. Imagine the ease of consolidating all your valuable customer insights in one place, eliminating the hassle of juggling multiple sources! Whether it’s Trustpilot, Google Reviews, or another source, everything now lives in one place, ready for action.
Once imported, your data becomes part of our powerful analytics ecosystem. Use Staffino’s CX Dashboards to monitor performance, or tap into our AI Topic & Sentiment Analyser or Insight Summariser to understand exactly what your customers are saying—and why. With a full, real-time view across all touchpoints, you can make faster, smarter decisions to boost customer satisfaction and loyalty.
2. Smarter User Management: New Roles, Permissions & Access Controls
We’ve completely redesigned how you manage users and their access in Staffino. This major update introduces a powerful user permissions management UI built on a structured Access Control List (ACL) system and a new framework for handling Accounts & Profiles. It offers a robust and structured approach to role-based access, giving you more security, flexibility, and peace of mind when managing users.
Now, you can easily create roles, assign them to individual users or groups, and control permissions across the CX management platform—all without needing our support. The new system provides a clear, transparent view of who has access to what and where, giving you full control as your team grows.
This robust and flexible approach enhances security, improves scalability, and brings peace of mind when managing access rights across departments, regions, or entire organisations.
3. New Cloud Infrastructure: Faster, Stronger, Smarter
We’ve migrated our entire platform to a modern cloud infrastructure powered by AWS (Amazon Web Services), designed for automatic scaling and enhanced monitoring. This means better performance, higher reliability, and the ability to grow with your needs.
The transition is complete, and we’re now focusing on fine-tuning and optimising the setup for even more scalability. Any future adjustments will be communicated clearly—no surprises.
4. Simplified Data Export: Cleaner, Smarter Files
We’ve added a new Simplified Export option within Feedback Management in our CX platform.
It combines answers to shared survey questions into a single column, creating a cleaner data structure that’s easier to work with. This means faster analysis and fewer headaches for your reporting team.
Wrapping Up
These updates are all about empowering you—whether it’s making feedback easier to manage, improving platform speed and reliability, or giving you greater control over user access. We’re building smarter tools so you can focus on what really matters: delivering a seamless customer experience.
As always, we’d love to hear what you think. And if there’s a feature you’re missing in Staffino, don’t hesitate to reach out—we’re always listening.
Not using Staffino yet? If you stumbled across this page and want to see what all the fuss is about, request our FREE DEMO below and discover how Staffino can transform your customer and employee experience.
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