We are excited to announce the official launch of Staffino’s Wisdom Hub—your go-to Staffino CX platform guide! As of 11 February 2025, all Staffino users can access this comprehensive knowledge base designed to help them make the most of our customer and employee experience management tools.
The Wisdom Hub is free for all our clients and is accessible directly via wisdomhub.staffino.com.
What is Staffino Wisdom Hub?
Simply put, the Wisdom Hub is an all-in-one knowledge base that provides step-by-step guidance on how to use Staffino efficiently. Whether you’re new to the platform or a long-time user, this resource will help you streamline your workflows, optimise feedback collection, and get actionable insights to drive your business forward.
Our goal? To ensure that every Staffino user—from frontline employees to CX managers—has instant access to the knowledge they need to succeed.
Who Is the Staffino CX Platform Guide for?
Wisdom Hub is designed for various types of Staffino users:
- New users getting started with Staffino and looking for guidance on the platform’s key features.
- CX and EX managers who have been using Staffino for a while, yet aim to improve their customer and employee experience management skills with advanced tools.
- Business owners and decision-makers who have been using Staffino for a while but want to leverage feedback insights to the fullest to boost performance.
- Operational teams who have been using Staffino for a while yet may need to expand their skills in handling feedback management, customer survey distribution, and data analysis.
In short—if you use Staffino, the Wisdom Hub is for you!
What Can You Find in the Wisdom Hub?
The Wisdom Hub covers everything you need to know about using the Staffino CX management platform effectively. Here’s a sneak peek at what you’ll find:
1. Getting Started
- How to log in and navigate the platform
- How to renew a password
- Understanding the interface and key features
2. Feedback Collection & Management
- Creating and distributing surveys (NPS, CSAT, CES, and more)
- Setting up automated triggers for real-time feedback
- Managing and responding to customer and employee feedback
- Configuring auto-replies for different types of responses
3. Data Analysis & Reporting
- Filtering and analysing feedback data
- Visualising insights with real-time dashboards
- Exporting reports to make data-driven decisions
4. Advanced Features & Integrations
- Customising workflows for your business needs
- Integrating Staffino with other platforms (like Salesforce)
- Using AI feedback analytics to predict trends and improve CX/EX
5. Troubleshooting & Support
- Common issues and how to resolve them
- Best practices for ensuring smooth operations
- Direct access to our support team for additional assistance
And that’s just the beginning! We are continuously expanding our CX platform guide with more how-to guides and best practices to help you make the most out of Staffino.
Locked Articles – How to Access Them
Some articles in the Wisdom Hub contain advanced insights and are exclusive to Staffino users.
If you come across a locked article, simply:
1️⃣ Tap the green “Login” button.
2️⃣ Enter your Staffino credentials.
3️⃣ You’ll be automatically redirected back to the previously locked article—now fully accessible!
Customise, Share & Rate – Your Wisdom Hub, Your Way
We’ve designed our Wisdom Hub with user convenience in mind. Here’s how you can tailor your experience and engage with the content:
Light and Dark Mode
You choose! Easily switch between light and dark mode for a comfortable reading experience, day or night.
Effortless Sharing
Found something useful? Share articles with your colleagues in just one click using the “Share” button.
Rate and Improve
At the bottom of every article, you’ll find a rating option to let us know if the content was helpful. Your feedback helps us refine and improve the Wisdom Hub.
Contact Support
If you need any additional help while browsing our CX platform guide, our support team is always available for you. Just click the “Contact” button and reach out through the contact form. We’ll be happy to assist you!
Subscribe to XM News
Want the latest CX and EX insights, expert tips, and best practices delivered straight to your inbox? Subscribe to Staffino’s XM News, our monthly newsletter packed with strategies to enhance customer satisfaction and loyalty. You can sign up directly on the Wisdom Hub homepage—just scroll to the bottom and fill out the form!
We want the Wisdom Hub to be as user-friendly as possible, so feel free to explore, share, and let us know what you think!
Work in Progress: More Content Coming Soon!
While the Wisdom Hub is already packed with useful resources, we are working every day to add even more content. If there’s something you need that isn’t covered yet, don’t worry—it’s coming soon!
Currently, the Wisdom Hub is available in English and Slovak, but we will be adding more languages in the future to make it even more accessible for our global users.
And if you have specific questions or suggestions, we’d love to hear from you. Your feedback helps us improve the Wisdom Hub and tailor it to your needs.
Start Exploring Today!
Ready to level up your Staffino experience? Visit the comprehensive Staffino CX platform guide at wisdomhub.staffino.com and start exploring today.
Happy learning!
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