Regardless of the form of the feedback, the way you get it is probably the most critical to the amount of resulting…
At the end of our first year with JYSK – one of the most CX-centric companies we work with. I had the…
This article started as a piece about a new feature, but at its core it is about organisations that pro-actively engage with…
Invisible heroes Staffino's co-founder, Tomáš Rosputinský, used to explain why children never want to become call centre agents or shop-floor assistants. One of the…
Notifications
With the notification feature, clients are provided freedom and versatility. You can choose what to be notified about, and every level and/or department can have their own notification…
At first consideration, Customer Happiness can appear a purely qualitative idea with little place in quantitative business considerations. A ‘nice-to-have’ rather than…
"What was your last shopping experience like?" I raised this question in my non-CX expert bubble. Can you guess what the most common…
Agents and other frontline employees often leave their job because of a lack of motivation, low recognition or because of psychological issues…
IVR and Staffino email/SMS post call surveys may seem comparable with their easiness of execution and low cost. However, there are some…