We’re excited to introduce Staffino’s latest features, each one carefully crafted to take your Customer Experience Management to the next level! Below, we listed some of the latest, most exciting enhancements to streamline processes, boost satisfaction, and drive your business forward. Let’s dive in!
Latest Updates for a Smoother Customer Experience Management
1. Text & Voice Smart AI Intelligence
Our new module brings together AI Topic Identifier, Sentiment Analysis, and Insight Summariser, giving you the flexibility to use all features or just what you need. These advanced tools analyse open feedback with precision, categorising topics, identifying sentiment, and extracting insights. Transform raw customer comments into actionable data effortlessly, saving time while uncovering trends that drive smarter decisions.
2. Customer Relation Smart AI Engagement
This new module features tools like the Autonomous AI Feedback Responder, Engagement Booster, Churn Prediction, Upseller, and Customer Behavior Flagging. Use the full suite or choose specific tools to optimise customer relations. By automating responses and enabling seamless chat capabilities, it not only ensures faster issue resolutions and stronger engagement but also saves you time and reduces feedback management costs—turning operations into a potential revenue stream.
3. Dual CTA Buttons in Email Templates
Maximise email engagement with the ability to add two Call-To-Action buttons. Use the First Question and Primary Action Button together to improve click-through rates and guide customers through their feedback journey seamlessly.
4. Global Payments/KIOSK App for Android
A new feedback channel is here! The Staffino mobile app for Android devices and Global Payments terminals via GP Stars service now supports backend and frontend services for real-time feedback collection. This allows businesses to gather insights directly at the point of sale when the experience is freshest in the customers’ minds.
5. Enhanced Label Management
We’ve streamlined label management with added customisation. Define colours, translations, and more—all directly within the platform. These updates simplify feedback categorisation and ensure consistent reporting across teams.
6. Seamless Genesys Cloud Integration
Staffino now integrates effortlessly with Genesys Cloud, providing a no-code solution for data exchange. All Genesys Cloud users can easily connect with Staffino to enhance their feedback systems and improve workflow efficiency.
7. Custom Feedback Request URLs
You can now send feedback requests from Staffino using your own destination URL. Perfect for directing customers to Google or Trustpilot reviews or any other destination of your choice, this feature enhances brand consistency and improves review collection efficiency.
8. Advanced Data Processing Actions
Our new data processing features include extended options for conditional logic. Create rules based on data columns, file names, or structures to enrich incoming data, such as categorising customers by age or purchase habits (e.g., add age category 30–40 if customer’s age is 30, 31, 32,…). This ensures smarter, faster, and more tailored data handling.
We hope you’ll love the new features and look forward to hearing your feedback. If there’s a feature you’d like to see in Staffino, don’t hesitate to reach out to us—we’re always here to listen and improve.
Enjoy using Staffino! 💚
