Negative reviews can quickly tarnish a brand’s reputation, but many of these complaints could be avoided with proactive measures. By understanding the…
It's that magical time of the year again! While Spotify Wrapped reminds you how much Taylor Swift you’ve streamed, we’re here to…
What is CXO, and why should your organisation consider hiring one? Chief Experience Officer (CXO) is a relatively new role designed to…
Celebrating Customer Experience Day is a fantastic opportunity to recognise the value of putting customers at the heart of your business. Held…
In today’s digital age, user experience can make or break a business. As consumers engage more with digital platforms, understanding their experience…
In an exclusive interview, we had the privilege of sitting down with Ivan Dvoran, the mastermind behind Staffino's groundbreaking AI feedback tools.…
Customer surveys are essential tools for understanding customer needs, satisfaction levels, and areas of improvement. By asking the right questions, you can…
In a world where customer opinions can make or break a brand's reputation, understanding how customers feel about your products and services…
As companies strive to differentiate themselves, understanding and managing customer experience (CX) has emerged as a critical strategy for fostering loyalty, enhancing brand…
In the ever-evolving landscape of customer service, the concept of connected experiences has emerged as a key strategy for businesses aiming to…
Today, the focus on employee well-being and satisfaction is more paramount than ever. Companies are continually seeking innovative ways how to improve…