At the end of our first year with JYSK – one of the most CX-centric companies we work with. I had the…
This article started as a piece about a new feature, but at its core it is about organisations that pro-actively engage with…
Invisible heroes Staffino's co-founder, Tomáš Rosputinský, used to explain why children never want to become call centre agents or shop-floor assistants. One of the…
Notifications
With the notification feature, clients are provided freedom and versatility. You can choose what to be notified about, and every level and/or department can have their own notification…
At first consideration, Customer Happiness can appear a purely qualitative idea with little place in quantitative business considerations. A ‘nice-to-have’ rather than…
"What was your last shopping experience like?" I raised this question in my non-CX expert bubble. Can you guess what the most common…
IVR and Staffino email/SMS post call surveys may seem comparable with their easiness of execution and low cost. However, there are some…