If you’re looking to stay ahead in the world of customer experience, customer service, and digital transformation, attending the right CX events can be a game-changer. Whether you’re interested in AI-driven CX strategies, optimising your call centre operations, or exploring the latest innovations in customer experience management, the year 2025 has plenty of exciting CX conferences to offer.
Below is a curated list of the top CX conferences 2025 that you shouldn’t miss.
Top 10 CX Conferences 2025
Here are the premier customer experience conferences in Europe and beyond, listed chronologically by event date.
1. Customer Experience Webinar on NPS Improvement
📅 11 March 2025 | 🖥️ Online
Hosted by Staffino, this free CX webinar is focused on enhancing NPS to drive customer loyalty and revenue growth. Join CX experts with over 20 years of experience, CCXPs, and industry professionals as they share best practices, AI-driven solutions, and success stories from renowned international brands. You’ll gain actionable strategies to elevate NPS and maximise customer satisfaction.
You will also have a chance to ask the experts any questions you might have during the interactive Q&A session! This is a not-to-be-missed event for those seeking to improve profitability through customer experience.
2. Customer Experience Forum
📅 1–2 April 2025 | 📍 Vienna, Austria
This customer experience management conference brings together CX professionals from various industries to discuss the latest trends in customer engagement, digital transformation, and customer journey optimisation. Expect insightful keynotes, interactive panel discussions, and networking opportunities with top CX leaders in Europe.
3. Digital Transformation & Customer Experience Summit
📅 10–11 April 2025 | 📍 Amsterdam, Netherlands
At the intersection of technology and customer experience, this digital customer experience conference explores how businesses can leverage AI, automation, and data analytics to enhance customer satisfaction. Ideal for CX professionals, digital strategists, and IT leaders looking to future-proof their CX strategy.
4. CX Retail EU Exchange
📅 20–21 May 2025 | 📍 Lisbon, Portugal
Focusing specifically on CX in the retail sector, this client experience conference brings together top retailers to discuss customer loyalty, omnichannel strategies, and digital innovation in retail. Learn how leading retail brands are using data-driven approaches to personalise shopping experiences and enhance brand engagement.
5. Forrester CX Summit EMEA
📅 2–4 June 2025 | 📍 London, UK & 🖥️ Online
One of the most respected CX conferences 2025, this summit is hosted by Forrester, a leader in CX research and consulting. Attendees will gain valuable insights from Forrester analysts on the future of customer experience trends, CX metrics, and digital transformation. Whether you attend in-person or online, expect cutting-edge discussions backed by real-world data.
6. CX Retail Exchange
📅 7–8 July 2025 | 📍 London, UK
Another must-attend customer experience event for the retail industry, this CX conference covers topics like hyper-personalisation, AI-powered recommendations, and omnichannel strategies. Perfect for retail brands looking to enhance customer engagement in an increasingly digital world.
7. Customer Contact Week Europe (CCW Europe)
📅 6–8 October 2025 | 📍 Amsterdam, Netherlands
As one of the leading customer service conferences in 2025, CCW Europe focuses on innovations in customer service, contact centres, and AI-driven CX solutions. Hear from global CX leaders and discover how to enhance customer support through AI, automation, and human-centric strategies.
8. Europe’s #1 Unleashing Digital Customer Experience & Customer Service Summit
📅 4–5 November 2025 | 📍 Amsterdam, Netherlands
A digital customer experience conference that dives deep into AI, machine learning, and real-time data analytics to enhance customer interactions. With a focus on automation, chatbots, and digital-first CX, this customer care conference is a must for anyone involved in digital transformation strategies.
9. Customer Experience Expo & CC Expo
📅 27–28 November 2025 | 📍 London, UK
A dynamic customer experience expo co-located with CC Expo, this event offers a unique mix of exhibitions, workshops, and networking sessions. It covers everything from customer insights to AI-driven CX solutions, making it one of the best customer service conferences for businesses looking to elevate their CX strategy.
10. Chief Customer Officer Summit London
📅 3 December 2025 | 📍 London, UK
When it comes to customer success conferences, the Chief Customer Officer Summit London is a top-tier event dedicated to exploring the future of customer success and experience. This conference brings together industry leaders to discuss strategies for customer retention, engagement, and customer success metrics. With a focus on actionable insights and innovative CX strategies, it’s a must-attend for anyone looking to deepen their understanding of customer success management in 2025.
Stay Ahead of Industry Trends, Register Today!
Whether you’re a CX leader, digital strategist, or customer service manager, attending these customer experience conferences in 2025 will keep you ahead of industry trends. From AI-powered CX solutions to call centre optimisation, these events cover the full spectrum of customer experience management.
So, which CX conference are you most excited about?
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