Invisible heroes Staffino's co-founder, TomĆ”Å” RosputinskĆ½, used toĀ explainĀ why children never want to become call centre agents or shop-floor assistants. One of the…
Notifications
With the notificationĀ feature, clients areĀ provided freedom and versatility. You can choose what to be notified about,Ā andĀ every levelĀ and/orĀ department canĀ have their own notification…
At first consideration, Customer Happiness can appear a purely qualitative idea with little place in quantitative business considerations. A ānice-to-haveā rather than…
IVR and Staffino email/SMS post call surveys may seem comparable with their easiness of execution and low cost. However, there are some…
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